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FAQs

Your satisfaction is our top priority. If you're not completely satisfied with your purchase, please contact us at cs@icarcover.com — we're here to help!

How can I check the status of my order?

To track your order, simply use the UPS tracking number provided on your order confirmation page or email. You can enter this number:

Once entered, you’ll be able to view your order’s current status and estimated delivery.

 

How do I return a product?

If you'd like to return a product, please email us at cs@icarcover.com. One of our customer service representatives will guide you through the return process step by step.

 

Do you offer international shipping?

Yes, we ship to select international locations.

We also ship to U.S. territories such as Hawaii, Alaska, Puerto Rico, Guam, the U.S. Virgin Islands, and military addresses (APO/FPO). These orders are shipped via USPS with a flat rate of $59.99.

Delivery to these locations typically takes 3 to 6 business days.

Please Note: Orders to U.S. territories must be placed by phone. Contact our customer service team for assistance.

 

How often should I wash my car cover?

There’s no set rule — it depends on your environment and how frequently you use your cover. If it looks visibly dirty, it’s probably time for a wash!

Regular cleaning helps maintain the cover’s water resistance and overall performance. Be sure to follow the specific care instructions provided with your car cover to ensure long-lasting durability and protection.